Shipping & Product Availability Policy
Shipping
Shipping Information
We provide FREE standard worldwide shipping. Please refer to the following shipping options and associated costs:
- EMS Indonesia: Estimated delivery time is 2-3 days. This shipping method is FREE of charge.
- EMS International: Estimated delivery time is 10-12 business days. The shipping fee for worldwide destinations is 15 EUR. For purchases over 150 EUR, shipping is FREE.
- EMS Express: Estimated delivery time is 4-5 business days. The shipping fee for worldwide destinations is 50 EUR. For purchases over 600 EUR, shipping is FREE.
Once your order is shipped, you will receive a tracking number that allows you to track and monitor the progress of your shipment until it is delivered.
We strive to ensure a smooth and timely delivery process for all our customers. If you have any further questions or require assistance regarding shipping, please do not hesitate to contact our customer support team at hello@vlvtrabbit.com.
Please note that weekend and holiday delivery services are not available. Furthermore, during peak periods and holidays, there may be slight delays in the processing and shipping of your order.
Product Availability and Handmade Process
At Velvet Rabbit, we strive to have all products in stock and ready for immediate shipment. However, since each item is handmade by our skilled craftsmen, this process ensures that every piece is unique and personalised. In the event of high demand or larger orders, we kindly ask for your understanding and patience, as it may take up to 7 days for our craftsmen to create your order. This additional time allows us to maintain the exceptional quality and attention to detail that we pride ourselves on.
We appreciate your understanding and support as we work to deliver the finest handcrafted jewelry to you. If you have any further inquiries or need assistance, please feel free to contact our customer support team at hello@vlvtrabbit.com.