General Terms & Conditions
Privacy Policy
At Velvet Rabbit, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect the information you provide to us.
Information Collection
When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details. We use this information to process your orders, provide customer support, and improve our services.
Information Usage
We may use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, products, and promotions
- Provide customer support and respond to your inquiries
- Improve our website, products, and services
- Send you marketing communications if you have opted in to receive them
- Comply with legal obligations
Information Protection
We take appropriate measures to protect your personal information and ensure its confidentiality. We use industry-standard security protocols and encryption techniques to safeguard your data during transmission and storage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Information Sharing
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
We may also share your information when required by law, to protect our rights and safety, or to comply with a judicial proceeding, court order, or legal process.
Cookies
We use cookies on our website to enhance your browsing experience and provide personalised content. Cookies are small text files that are stored on your device when you visit a website. They allow us to remember your preferences, analyse website traffic, and improve our services. You can disable cookies in your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete the information from our records.
Updates to Privacy Policy
We may update our privacy policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates. Your continued use of our website after any changes to this policy constitutes your acceptance of the changes.
If you have any questions or concerns regarding our privacy policy or the protection of your personal information, please contact our customer support team at hello@vlvtrabbit.com.
GENERAL TERMS AND CONDITIONS
Company Policy
At Velvet Rabbit, we are committed to providing our customers with exceptional products and services. Our company policy is designed to ensure transparency, customer satisfaction, and the highest standards of quality. Here are some key aspects of our company policy:
Customer Satisfaction We prioritise customer satisfaction above all else. We strive to exceed your expectations by delivering high-quality products and providing excellent customer service. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues that may arise.
Product Quality We take pride in offering handcrafted jewelry of exceptional quality. Each piece is meticulously created by our skilled craftsmen using the finest materials. We stand behind the craftsmanship and materials of our products and offer a 1-Year Warranty to ensure your complete satisfaction. If you encounter any issues with the quality of your jewelry, please contact us for assistance.
Privacy and Security We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect the information you provide to us. We take appropriate measures to safeguard your data and ensure its confidentiality. For more details, please refer to our Privacy Policy on our website.
Return and Refund We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please review our Refund Policy for detailed information on how to initiate a return and our refund process.
Care and Maintenance We understand the importance of caring for your jewelry to ensure its longevity and beauty. We provide guidelines on how to clean, store, and maintain your precious pieces. Regular maintenance and professional care are essential to keep your jewelry in optimal condition. Please refer to our Care and Repair section for more information.
Shipping and Delivery We offer worldwide shipping to ensure that our customers can enjoy our products wherever they are. We strive to process and ship orders in a timely manner. Please refer to our Shipping Information for details on shipping options, associated costs, and estimated delivery times.
Authorized Repairs To ensure the best possible outcome, we recommend having your Velvet Rabbit jewelry repaired by our authorized and skilled craftsmen. Unauthorized repairs may void the warranty and compromise the integrity of the piece. Our dedicated team is available to assist you with any repair inquiries and guide you through the repair process.
Continuous Improvement We are committed to continuous improvement in all aspects of our business. We regularly evaluate our processes, products, and services to enhance customer satisfaction and exceed industry standards. Your feedback and suggestions are invaluable to us as we strive to provide the best possible experience for our customers.
If you have any questions, concerns, or need assistance, please contact our customer support team at hello@vlvtrabbit.com. We are here to help and ensure that your experience with Velvet Rabbit is exceptional.
Company Policy
At Velvet Rabbit, we are committed to providing our customers with exceptional products and services. Our company policy is designed to ensure transparency, customer satisfaction, and the highest standards of quality. Here are some key aspects of our company policy:
Customer Satisfaction We prioritize customer satisfaction above all else. We strive to exceed your expectations by delivering high-quality products and providing excellent customer service. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues that may arise.
Product Quality We take pride in offering handcrafted jewelry of exceptional quality. Each piece is meticulously created by our skilled craftsmen using the finest materials. We stand behind the craftsmanship and materials of our products and offer a 1-Year Warranty to ensure your complete satisfaction. If you encounter any issues with the quality of your jewelry, please contact us for assistance.
Privacy and Security We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect the information you provide to us. We take appropriate measures to safeguard your data and ensure its confidentiality. For more details, please refer to our Privacy Policy on our website.
Return and Refund We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please review our Refund Policy for detailed information on how to initiate a return and our refund process.
Care and Maintenance We understand the importance of caring for your jewelry to ensure its longevity and beauty. We provide guidelines on how to clean, store, and maintain your precious pieces. Regular maintenance and professional care are essential to keep your jewelry in optimal condition. Please refer to our Care and Repair section for more information.
Shipping and Delivery We offer worldwide shipping to ensure that our customers can enjoy our products wherever they are. We strive to process and ship orders in a timely manner. Please refer to our Shipping Information for details on shipping options, associated costs, and estimated delivery times.
Authorized Repairs To ensure the best possible outcome, we recommend having your Velvet Rabbit jewelry repaired by our authorized and skilled craftsmen. Unauthorized repairs may void the warranty and compromise the integrity of the piece. Our dedicated team is available to assist you with any repair inquiries and guide you through the repair process.
Continuous Improvement We are committed to continuous improvement in all aspects of our business. We regularly evaluate our processes, products, and services to enhance customer satisfaction and exceed industry standards. Your feedback and suggestions are invaluable to us as we strive to provide the best possible experience for our customers.
Online Store Terms
By accessing and using our website, you agree to comply with our Online Store Terms. These terms govern your use of the website, including placing orders, making payments, and accessing information. Please read these terms carefully before making a purchase or using our services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. We may, but are not obligated to, limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Accuracy, Completeness, and Timeliness of Information
We strive to provide accurate and up-to-date information on our website. However, we do not warrant that the information is accurate, complete, or current. We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
We reserve the right to modify or discontinue our services at any time without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Third-Party Links
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer or Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless our company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
These Terms of Service constitute the entire agreement between you and Velvet Rabbit regarding the use of our website and services, superseding any prior agreements or understandings.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to periodically review the Terms of Service for any updates or changes. Your continued use of our website or services after any modifications constitute your acceptance of the changes.
Contact Information
If you have any questions or concerns about these Terms of Service or any other inquiries, please contact our customer support team at hello@vlvtrabbit.com.
We strive to respond to all inquiries within 48 hours.