Velvet Rabbit is a unique jewellery brand, expertly blending innovation and artistry. We create limited edition pieces, crafted from 925 silver and rare stones from around the world. Our designs transform toys into sophisticated, unisex accessories, versatile for all occasions. These meticulously engineered works of art are more than accessories - they're expressions of personal style.

Our mission at Velvet Rabbit goes beyond crafting jewellery; we create tangible reminders of the joy of childhood. Each piece invites you to embrace your inner wild, adventurous, and curious child. We passionately believe that no matter how sophisticated life gets, there's always room for a touch of playfulness.

Care and Repair

At Velvet Rabbit, we understand the importance of caring for your jewelry to ensure its longevity and beauty. Here are some guidelines to help you take care of your precious pieces:

1. Cleaning: Regularly clean your jewelry using a soft cloth to remove any dirt or oils that may accumulate. Avoid using harsh chemicals or abrasive materials that could damage the metal or gemstones.
2. Storage: When not in use, store your jewelry in a cool, dry place away from direct sunlight. Consider using individual jewelry pouches or soft-lined boxes to prevent scratching or tangling.
3. Avoiding Contact: Avoid exposing your jewelry to harsh chemicals, such as perfumes, cosmetics, and household cleaning agents, as they can tarnish or damage the metal and gemstones. Additionally, remove your jewelry before participating in activities that may subject it to excessive force or impact.
4. Professional Maintenance: Over time, your jewelry may require professional maintenance to keep it in optimal condition. We recommend periodic inspections and cleanings by a qualified jeweler who specializes in the care of fine jewelry.
5. If your jewelry oxidize (as all silver does over time, especially if it hasn't been used for a while), you can polish it up with a polishing cloth to make your jewelry shine again in an instant.

 

Included Polishing Cloth: To assist you in maintaining the shine and luster of your jewelry, we include a small polishing cloth with every purchase. This cloth is specially designed to gently remove tarnish and restore the brilliance of your Velvet Rabbit pieces.

 

Repair Policy

In the unfortunate event that your Velvet Rabbit jewelry requires repair, we are here to assist you. Please review our repair policy:

1. Manufacturing Defects: If your jewelry experiences any manufacturing defects within one year of purchase, we will gladly repair or replace it free of charge.
2. Accidental Damage: Accidents happen, and we understand that your jewelry may occasionally require repair due to accidental damage. In such cases, please contact us to discuss repair options and associated costs.
3. Authorized Repairs: To ensure the best possible outcome, we strongly recommend having your Velvet Rabbit jewelry repaired by our authorized and skilled craftsmen. Unauthorized repairs may void the warranty and compromise the integrity of the piece.

 

For any warranty, care, or repair inquiries, or to initiate a repair request, please contact our customer support team at hello@vlvtrabbit.com. Our team will guide you through the process and ensure that your jewelry receives the utmost care and attention it deserves.

Shipping

Shipping Information

We provide FREE standard worldwide shipping. Please refer to the following shipping options and associated costs:

• EMS Indonesia: Estimated delivery time is 2-3 days. This shipping method is FREE of charge.
• EMS International: Estimated delivery time is 10-12 business days. The shipping fee for worldwide destinations is 15 EUR. For purchases over 150 EUR, shipping is FREE.
• EMS Express: Estimated delivery time is 4-5 business days. The shipping fee for worldwide destinations is 50 EUR. For purchases over 600 EUR, shipping is FREE.

 

Once your order is shipped, you will receive a tracking number that allows you to track and monitor the progress of your shipment until it is delivered.

We strive to ensure a smooth and timely delivery process for all our customers. If you have any further questions or require assistance regarding shipping, please do not hesitate to contact our customer support team at hello@vlvtrabbit.com.

Please note that weekend and holiday delivery services are not available. Furthermore, during peak periods and holidays, there may be slight delays in the processing and shipping of your order.

 

Product Availability and Handmade Process

At Velvet Rabbit, we strive to have all products in stock and ready for immediate shipment. However, since each item is handmade by our skilled craftsmen, this process ensures that every piece is unique and personalised. In the event of high demand or larger orders, we kindly ask for your understanding and patience, as it may take up to 7 days for our craftsmen to create your order. This additional time allows us to maintain the exceptional quality and attention to detail that we pride ourselves on.

We appreciate your understanding and support as we work to deliver the finest handcrafted jewelry to you. If you have any further inquiries or need assistance, please feel free to contact our customer support team at hello@vlvtrabbit.com.

Warranty

At Velvet Rabbit, we stand behind the quality and craftsmanship of our products. Your satisfaction is our top priority, and we are committed to ensuring that your jewelry brings you joy for years to come.

We want you to feel completely confident in your purchase. Every Velvet Rabbit piece comes with a 1-Year Warranty from the date of purchase. Our warranty ensures that your jewelry is free from material defects in craftsmanship and materials, and that it has been manufactured to the highest standards.

We offer a 1-year warranty on all our jewelry pieces featuring the Robot Man design.

What is Covered?

• Material Defects: We guarantee that your 925 silver purchase is free from any material defects in craftsmanship and materials.
• Workmanship: This warranty covers any defects or damages to the connection, chain, or mechanism of the robot caused by natural causes, excluding damages resulting from physical impact or mishandling. If you encounter any issues with your jewelry within the warranty period, please contact our customer support team for assistance.

   

What is not Covered?

• Normal Wear and Tear: This warranty does not cover damage resulting from normal wear and tear, including scratches, dents, or tarnishing that may occur over time.
• Loss or Theft: We are not responsible for any loss or theft of your jewelry.
• Unauthorised Repairs: If your jewelry has been repaired or modified by anyone other than us.
• Accidental Damage: Accidental damage, such as dropping or crushing the jewelry, is not covered under this warranty.
  
  Please note that the warranty does not cover normal wear and tear, loss, or damage resulting from improper care or unauthorized repairs. We recommend following our Care & Repair guidelines to ensure the longevity of your jewelry.

Refund Policy

We offer a 7-day return policy. If you are not completely satisfied with your purchase, you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@vlvtrabbit.com. Please note that the initial shipping fee will not be refunded.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exchanges

If you would like to exchange your item for a different one, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that the initial shipping fee and the return shipping cost will not be refunded.

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. Please note, the initial shipping fee will not be refunded.

Privacy Policy

At Velvet Rabbit, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect the information you provide to us.

Information Collection

When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details. We use this information to process your orders, provide customer support, and improve our services.

Information Usage

We may use your personal information to:

• Process and fulfill your orders
• Communicate with you about your orders, products, and promotions
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you marketing communications if you have opted in to receive them
• Comply with legal obligations

Information Protection

We take appropriate measures to protect your personal information and ensure its confidentiality. We use industry-standard security protocols and encryption techniques to safeguard your data during transmission and storage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Information Sharing

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also share your information when required by law, to protect our rights and safety, or to comply with a judicial proceeding, court order, or legal process.

Cookies

We use cookies on our website to enhance your browsing experience and provide personalised content. Cookies are small text files that are stored on your device when you visit a website. They allow us to remember your preferences, analyse website traffic, and improve our services. You can disable cookies in your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete the information from our records.

Updates to Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates. Your continued use of our website after any changes to this policy constitutes your acceptance of the changes.

If you have any questions or concerns regarding our privacy policy or the protection of your personal information, please contact our customer support team at hello@vlvtrabbit.com.

 

GENERAL TERMS AND CONDITIONS

Company Policy

At Velvet Rabbit, we are committed to providing our customers with exceptional products and services. Our company policy is designed to ensure transparency, customer satisfaction, and the highest standards of quality. Here are some key aspects of our company policy:

Customer Satisfaction We prioritise customer satisfaction above all else. We strive to exceed your expectations by delivering high-quality products and providing excellent customer service. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues that may arise.

Product Quality We take pride in offering handcrafted jewelry of exceptional quality. Each piece is meticulously created by our skilled craftsmen using the finest materials. We stand behind the craftsmanship and materials of our products and offer a 1-Year Warranty to ensure your complete satisfaction. If you encounter any issues with the quality of your jewelry, please contact us for assistance.

Privacy and Security We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect the information you provide to us. We take appropriate measures to safeguard your data and ensure its confidentiality. For more details, please refer to our Privacy Policy on our website.

Return and Refund We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please review our Refund Policy for detailed information on how to initiate a return and our refund process.

Care and Maintenance We understand the importance of caring for your jewelry to ensure its longevity and beauty. We provide guidelines on how to clean, store, and maintain your precious pieces. Regular maintenance and professional care are essential to keep your jewelry in optimal condition. Please refer to our Care and Repair section for more information.

Shipping and Delivery We offer worldwide shipping to ensure that our customers can enjoy our products wherever they are. We strive to process and ship orders in a timely manner. Please refer to our Shipping Information for details on shipping options, associated costs, and estimated delivery times.

Authorized Repairs To ensure the best possible outcome, we recommend having your Velvet Rabbit jewelry repaired by our authorized and skilled craftsmen. Unauthorized repairs may void the warranty and compromise the integrity of the piece. Our dedicated team is available to assist you with any repair inquiries and guide you through the repair process.

Continuous Improvement We are committed to continuous improvement in all aspects of our business. We regularly evaluate our processes, products, and services to enhance customer satisfaction and exceed industry standards. Your feedback and suggestions are invaluable to us as we strive to provide the best possible experience for our customers.

If you have any questions, concerns, or need assistance, please contact our customer support team at hello@vlvtrabbit.com. We are here to help and ensure that your experience with Velvet Rabbit is exceptional.

Company Policy

At Velvet Rabbit, we are committed to providing our customers with exceptional products and services. Our company policy is designed to ensure transparency, customer satisfaction, and the highest standards of quality. Here are some key aspects of our company policy:

Customer Satisfaction We prioritize customer satisfaction above all else. We strive to exceed your expectations by delivering high-quality products and providing excellent customer service. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues that may arise.

Product Quality We take pride in offering handcrafted jewelry of exceptional quality. Each piece is meticulously created by our skilled craftsmen using the finest materials. We stand behind the craftsmanship and materials of our products and offer a 1-Year Warranty to ensure your complete satisfaction. If you encounter any issues with the quality of your jewelry, please contact us for assistance.

Privacy and Security We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect the information you provide to us. We take appropriate measures to safeguard your data and ensure its confidentiality. For more details, please refer to our Privacy Policy on our website.

Return and Refund We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please review our Refund Policy for detailed information on how to initiate a return and our refund process.

Care and Maintenance We understand the importance of caring for your jewelry to ensure its longevity and beauty. We provide guidelines on how to clean, store, and maintain your precious pieces. Regular maintenance and professional care are essential to keep your jewelry in optimal condition. Please refer to our Care and Repair section for more information.

Shipping and Delivery We offer worldwide shipping to ensure that our customers can enjoy our products wherever they are. We strive to process and ship orders in a timely manner. Please refer to our Shipping Information for details on shipping options, associated costs, and estimated delivery times.

Authorized Repairs To ensure the best possible outcome, we recommend having your Velvet Rabbit jewelry repaired by our authorized and skilled craftsmen. Unauthorized repairs may void the warranty and compromise the integrity of the piece. Our dedicated team is available to assist you with any repair inquiries and guide you through the repair process.

Continuous Improvement We are committed to continuous improvement in all aspects of our business. We regularly evaluate our processes, products, and services to enhance customer satisfaction and exceed industry standards. Your feedback and suggestions are invaluable to us as we strive to provide the best possible experience for our customers.

Online Store Terms

By accessing and using our website, you agree to comply with our Online Store Terms. These terms govern your use of the website, including placing orders, making payments, and accessing information. Please read these terms carefully before making a purchase or using our services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. We may, but are not obligated to, limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate and up-to-date information on our website. However, we do not warrant that the information is accurate, complete, or current. We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

We reserve the right to modify or discontinue our services at any time without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.

Accuracy of Billing and Account Information 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Third-Party Links

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer or Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless our company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Entire Agreement

These Terms of Service constitute the entire agreement between you and Velvet Rabbit regarding the use of our website and services, superseding any prior agreements or understandings.

Changes to Terms of Service 

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to periodically review the Terms of Service for any updates or changes. Your continued use of our website or services after any modifications constitute your acceptance of the changes.

 

Contact Information

If you have any questions or concerns about these Terms of Service or any other inquiries, please contact our customer support team at hello@vlvtrabbit.com.

We strive to respond to all inquiries within 48 hours.

Contact Information

If you have any questions or concerns or any other inquiries, please contact our customer support team at hello@vlvtrabbit.com.

We strive to respond to all inquiries within 48 hours