Care & Repair Policy
Care and Repair
At Velvet Rabbit, we understand the importance of caring for your jewelry to ensure its longevity and beauty. Here are some guidelines to help you take care of your precious pieces:
- Cleaning: Regularly clean your jewelry using a soft cloth to remove any dirt or oils that may accumulate. Avoid using harsh chemicals or abrasive materials that could damage the metal or gemstones.
- Storage: When not in use, store your jewelry in a cool, dry place away from direct sunlight. Consider using individual jewelry pouches or soft-lined boxes to prevent scratching or tangling.
- Avoiding Contact: Avoid exposing your jewelry to harsh chemicals, such as perfumes, cosmetics, and household cleaning agents, as they can tarnish or damage the metal and gemstones. Additionally, remove your jewelry before participating in activities that may subject it to excessive force or impact.
- Professional Maintenance: Over time, your jewelry may require professional maintenance to keep it in optimal condition. We recommend periodic inspections and cleanings by a qualified jeweler who specializes in the care of fine jewelry.
- If your jewelry oxidize (as all silver does over time, especially if it hasn't been used for a while), you can polish it up with a polishing cloth to make your jewelry shine again in an instant.
Included Polishing Cloth: To assist you in maintaining the shine and luster of your jewelry, we include a small polishing cloth with every purchase. This cloth is specially designed to gently remove tarnish and restore the brilliance of your Velvet Rabbit pieces.
Repair Policy
In the unfortunate event that your Velvet Rabbit jewelry requires repair, we are here to assist you. Please review our repair policy:
- Manufacturing Defects: If your jewelry experiences any manufacturing defects within one year of purchase, we will gladly repair or replace it free of charge.
- Accidental Damage: Accidents happen, and we understand that your jewelry may occasionally require repair due to accidental damage. In such cases, please contact us to discuss repair options and associated costs.
- Authorized Repairs: To ensure the best possible outcome, we strongly recommend having your Velvet Rabbit jewelry repaired by our authorized and skilled craftsmen. Unauthorized repairs may void the warranty and compromise the integrity of the piece.
For any warranty, care, or repair inquiries, or to initiate a repair request, please contact our customer support team at hello@vlvtrabbit.com. Our team will guide you through the process and ensure that your jewelry receives the utmost care and attention it deserves.